Policies

Cancellation and rescheduling policy

All sessions are paid in full at the time of booking.

  • More than 24 hours' notice: full refund issued, or one free reschedule within 60 days

  • Less than 24 hours' notice: non-refundable

  • No-show (missed appointment without notice): full session fee forfeited. Reschedules are at my discretion

  • Genuine emergencies (illness, bereavement, accident, family emergency): handled compassionately on a case-by-case basis. Please reach out as soon as you're able

Refunds are processed within 5 business days. For international clients, your bank may take an additional 5–10 business days to credit the refund to your account.

By booking a session, you acknowledge that you have read and agree to this policy.

Medical and scope of practice

D&D Wealth provides health and life coaching services. I am a Certified Health Coach and Life Coach through the Health Coach Institute. I am not a doctor, psychologist, psychiatrist, dietitian, nutritionist, or any other licensed healthcare professional.

Coaching is not medical care. Nothing I share in sessions, on this website, or in any other communication is intended to diagnose, treat, cure, or prevent any medical or mental health condition. My role is to support you in building habits, making decisions, and moving toward the changes you want — not to provide medical or psychological treatment.

Please consult your healthcare providers. Before making significant changes to your diet, exercise, sleep, supplements, medications, or any other aspect of your health, please speak with your doctor or relevant licensed professional. If you have a medical or mental health condition, are pregnant, are recovering from illness or surgery, or are taking medication, this is especially important. You are responsible for your own health decisions and for sharing relevant information with the professionals who care for you.

Coaching is not therapy. If you are working through trauma, a mental health condition, or a personal crisis, please seek support from a qualified mental health professional. I am happy to work alongside therapy, but I am not a replacement for it.

In an emergency. If you are experiencing a medical emergency, call your local emergency number immediately — in Australia, that is 000. If you are in crisis or thinking about harming yourself, please reach out to a crisis line:

  • Australia: Lifeline 13 11 14 (24/7), Beyond Blue 1300 22 4636

  • International: findahelpline.com lists crisis lines for most countries

By engaging me as your coach, you acknowledge that you understand the nature and scope of coaching, that you are responsible for your own health and life decisions, and that I am not liable for outcomes that result from your choices.

Privacy policy

D&D Wealth is committed to protecting your privacy. This policy explains what personal information I collect, how I use it, who I share it with, and how you can access or correct it. It applies to all clients and visitors to dndwealth.com.

What I collect

I collect only the information I need to provide coaching services to you. This includes:

  • Contact details — name, email, phone, address, time zone, emergency contact

  • Demographic information — date of birth, pronouns

  • Health context — information you choose to share about your health, healthcare providers, medications, and lifestyle, as it relates to our coaching work

  • Session notes — my notes from our sessions, which I keep to support continuity of care

  • Payment information — handled directly by Stripe; I do not see or store your card details

  • Communications — emails, messages, and any other correspondence between us

  • Video / Telehealth —no video/audio is ever recorded from the sessions

Why I collect it

I use your information solely to:

  • Provide coaching services to you

  • Communicate with you about appointments, sessions, and follow-up

  • Manage payments and refunds

  • Comply with legal and tax obligations

  • Improve the quality of services I provide

I do not use your information for marketing without your explicit consent.

How I collect it

I collect information directly from you through the booking process, intake form, sessions, emails, and any other communication you have with me. I do not collect information about you from third parties.

Who I share it with

I use the following trusted service providers ("subprocessors") to operate my practice. Each has its own privacy and security policies:

  • Practice Better (practice management, secure storage of client records) — based in Canada

  • Stripe (payment processing) — based in the United States

  • iCloud (email) — data hosted globally

  • Squarespace (website hosting) — based in the United States

I do not sell, rent, or trade your information. I will not share your information with any other third party except:

  • With your explicit consent (e.g. if you ask me to communicate with your GP)

  • Where required or permitted by law (e.g. court order, subpoena, mandatory reporting)

  • In an emergency, to protect your safety or the safety of others

International clients

If you are located outside Australia, your information may be transferred to and stored in countries that have different data protection laws than your own. By using my services, you consent to this transfer.

How I store and protect it

Your information is stored in Practice Better, a secure, encrypted, healthcare-grade practice management system. Access is restricted to me only. Stripe handles all payment data in accordance with PCI-DSS standards. I take reasonable steps to protect your information from misuse, loss, unauthorized access, modification, and disclosure.

How long I keep it

I retain your information for as long as you are an active client and for 7 years after our last interaction, in line with healthcare record-keeping conventions. After this period, your information is securely deleted unless I am legally required to retain it longer.

Your rights

You have the right to:

  • Request access to the information I hold about you

  • Request corrections to any inaccurate information

  • Request that I delete your information (subject to legal retention requirements)

  • Withdraw consent for me to process your information (note: this may mean I can no longer provide coaching services to you)

  • Make a complaint about how I have handled your information

To exercise any of these rights, email dina@dndwealth.com. I will respond within 30 days.

Complaints

If you are unhappy with how I have handled your personal information and we cannot resolve the issue directly, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

I may update this policy from time to time. The "Last updated" date at the bottom of this page will reflect the most recent change. For material changes, I will notify existing clients via email.

Contact

For any questions about this policy or your information, contact:

Dina — D&D Wealth dina@dndwealth.com

Last updated: 20 May 2026